Help Desk/How to collect debug information to investigate browser extension issues
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How to collect debug information to investigate browser extension issues

This document shows you how to collect console logs from the browser. This helps the developer investigate issues related to the browser.

Step 1

Open Twitter with the Black Magic extension enabled. It’s ok if the extension does not show up correctly, we will investigate in the next step.
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Step 2

Right-click from anywhere in the browser β†’ Inspect.
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Step 3

Click on the β€œConsole” tab. Then take a screenshot of the messages below.
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Step 4

Send the screenshot to the customer support agent.
It is even better if you can share the whole screen capture video of the process, as it will give the customer support more information to investigate the issue.
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FAQs

Account & Subscription

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Can I pay monthly instead of yearly?
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How to switch from annual to monthly subscription (or vice versa)
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How to upgrade/downgrade my subscription?
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How to restart my free trial
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Can I get a refund?
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How to cancel your Black Magic subscription
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How to self-refund your BlackMagic.so subscription
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How to delete your BlackMagic.so account
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How to remove API access to your Twitter account

Black Magic Features

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How do I make the Magic Sidebar not overlap with Twitter UI?
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Why does Black Magic not show stats of my old tweets?
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Why does Black Magic not reflect my latest stats?
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How to stop the banner/profile progress bar?
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How to force update the engagement tracking
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Why my Scheduled Tasks in the sidebar failed?
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How to draft and schedule tweets with Black Magic
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How to import your tweets archive to Black Magic
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How to use Black Magic's integration with Zapier
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How to Re-authorize Twitter Permissions

Manage multiple Twitter accounts (Team)

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What is Black Magic for Business?
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How to access multiple accounts in Black Magic
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How to add multiple accounts to Black Magic with Team feature
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How to view analytics from multiple accounts for Team

Get Data from Black Magic

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Is there an API to get data from Black Magic?
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Black Magic API (Beta)
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How to get the API key
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How to export (CSV) Top Interactions
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How to export (CSV) tweet engagements of a specific tweet
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Data Exports & Sync

Mobile Apps

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How to create login code
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How to use Black Magic Mobile app: Share Popup

Referral & Discount

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Referral Program – BlackMagic.so
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Influencers Discount
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How to apply discount code

Troubleshooting

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How to collect debug information to investigate browser extension issues
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Contact Us via Email

For feedback and feature suggestions: feedback@blackmagic.so
If you have questions or need help: support@blackmagic.so
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