Help Desk/How to switch from annual to monthly subscription (or vice versa)
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How to switch from annual to monthly subscription (or vice versa)

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We offer monthly and annual billing for all plans. Annual billing includes a discount compared to monthly billing.
If you have already subscribed for a plan but intend to change the billing frequency (from monthly to annual, or vice versa), here are two easy ways to do this.

1. Change plan immediately and receive credits for your old plan

  • Select Change plan
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  • Choose a new plan with monthly / annual billing you want to switch and confirm. Your current subscription costs will be credited depends on the price difference of your new plan. Here’s how we calculate your credit
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2. Cancel, refund and re-subscribe

  • Cancel your current subscription
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  • Get a refund by yourself
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  • Switch the toggle to monthly / annual billing and re-subscribe to your wanted plan.
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We are a 99% self-service company. You can do almost everything things by yourself without contacting a human, including cancel and refund payments! Please check the FAQs below for more info.

FAQs

Account & Subscription

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Can I pay monthly instead of yearly?
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How to switch from annual to monthly subscription (or vice versa)
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How to upgrade/downgrade my subscription?
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How to restart my free trial
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Can I get a refund?
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How to cancel your Black Magic subscription
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How to self-refund your BlackMagic.so subscription
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How to delete your BlackMagic.so account
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How to remove API access to your Twitter account

Black Magic Features

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How do I make the Magic Sidebar not overlap with Twitter UI?
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Why does Black Magic not show stats of my old tweets?
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Why does Black Magic not reflect my latest stats?
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How to stop the banner/profile progress bar?
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How to force update the engagement tracking
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Why my Scheduled Tasks in the sidebar failed?
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How to draft and schedule tweets with Black Magic
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How to import your tweets archive to Black Magic
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How to use Black Magic's integration with Zapier
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How to Re-authorize Twitter Permissions

Manage multiple Twitter accounts (Team)

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What is Black Magic for Business?
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How to access multiple accounts in Black Magic
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How to add multiple accounts to Black Magic with Team feature
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How to view analytics from multiple accounts for Team

Get Data from Black Magic

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Is there an API to get data from Black Magic?
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How to export (CSV) Top Interactions
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How to export (CSV) tweet engagements of a specific tweet

Mobile Apps

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How to create login code
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How to use Black Magic Mobile app: Share Popup

Referral & Discount

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Referral Program – BlackMagic.so
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Influencers Discount
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How to apply discount code

Troubleshooting

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How to collect debug information to investigate browser extension issues
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Contact Us via Email

For feedback and feature suggestions: feedback@blackmagic.so
If you have questions or need help: support@blackmagic.so
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