There is a small delay between Twitter and Black Magic.
On average, data are refreshed every 3 minutes.
Sometimes, it may take up to 20 minutes for the data to show up.
We are a 99% self-service company. You can do almost everything things by yourself without contacting a human, including cancel and refund payments! Please check the FAQs below for more info.
FAQs
Account & Subscription
Can I pay monthly instead of yearly?How to switch from annual to monthly subscription (or vice versa)How to upgrade/downgrade my subscription?How to restart my free trialCan I get a refund?How to cancel your Black Magic subscriptionHow to self-refund your BlackMagic.so subscriptionHow to delete your BlackMagic.so accountHow to remove API access to your Twitter accountBlack Magic Features
How do I make the Magic Sidebar not overlap with Twitter UI?Why does Black Magic not show stats of my old tweets?Why does Black Magic not reflect my latest stats?How to stop the banner/profile progress bar?How to force update the engagement trackingWhy my Scheduled Tasks in the sidebar failed?How to draft and schedule tweets with Black MagicHow to import your tweets archive to Black MagicHow to use Black Magic's integration with ZapierHow to Re-authorize Twitter PermissionsManage multiple Twitter accounts (Team)
What is Black Magic for Business?How to access multiple accounts in Black MagicHow to add multiple accounts to Black Magic with Team featureHow to view analytics from multiple accounts for TeamGet Data from Black Magic
Is there an API to get data from Black Magic?How to export (CSV) Top InteractionsHow to export (CSV) tweet engagements of a specific tweetMobile Apps
How to create login codeHow to use Black Magic Mobile app: Share PopupReferral & Discount
Referral Program – BlackMagic.soInfluencers DiscountHow to apply discount codeTroubleshooting
How to collect debug information to investigate browser extension issuesContact Us via Email
For feedback and feature suggestions: feedback@blackmagic.so
If you have questions or need help: support@blackmagic.so